Privacy Policy

This policy explains how Parcelers ("we", "us") handles personal data for visitors to this website and for people and businesses who use the Parcelers ecosystem.

Who we are

Parcelers provides a shipping ecosystem for ecommerce: multi-carrier rating and label distribution, tracking and warehouse fulfilment, operable through our portal, our API, or an AI assistant you connect. For this website and for accounts created directly with us, Parcelers is the data controller.

What we collect

Account and lead data: name, email, company and country when you request early access or create an account.
Operational data: shipments, addresses, parcels and tracking events needed to rate, label, track and fulfil.
Usage data: actions taken in the ecosystem, including the tool calls your agent makes, so we can run, secure and bill the service.
Technical data: IP address, device and browser information, and approximate region (used to choose a default language).

How we use it

To provide, secure and improve the ecosystem and this website.
To rate carriers, produce labels, track parcels and run fulfilment on your instruction.
To process payments, top-ups and supplier payouts.
To respond to enquiries and early-access requests.

We share data with carriers and suppliers only as needed to produce a label or move a parcel you asked us to ship, and with processors who help us run the service (such as hosting and payments). We do not sell personal data.

Retention

We keep personal data only as long as needed to provide the service, meet legal and tax obligations, and resolve disputes.

Your rights

Subject to local law, you may request access to, correction of, or deletion of your personal data, and object to or restrict certain processing. To exercise these rights, contact us.

Contact

Reach us through our contact page.

Questions about this page? Contact us