FAQ

Questions, answered

The short version of how Parcelers works. If your question is not here, talk to us.

What is Parcelers?
Parcelers is a shipping ecosystem for ecommerce. It connects store owners, carriers and warehouses in one place: you connect your store, compare live prices across every carrier in the ecosystem, print the best-price label and the tracking flows back to your customer automatically.
How do I get the best rate?
Every time you ship, Parcelers checks live prices from every carrier in the ecosystem for that exact parcel and destination, then ranks them for you, cheapest, fastest, best tracked. You pick, print, done. No account juggling, no rate cards.
Which carriers can I ship with?
The ecosystem includes UPS, FedEx, DHL, BOXC and TRAIIGO today, alongside a growing pool of carriers who bring their own services. One comparison shows them all, so you always see the best option.
Which stores does Parcelers connect to?
Shopify is live today as both an order source and a carrier service. WooCommerce, Amazon, eBay and Etsy are in active build, with more on the roadmap. No store? You can still compare rates, buy labels and track parcels directly.
I have my own carrier rates. How do I become a partner?
Freight forwarders and rate holders join as partners: apply through early access, connect a test account, set your rates, and pass a quick go-live check. Once verified, your services are shown to store owners across the ecosystem and you earn on every label routed to you, with clear, trackable payouts.
Can I use it with an AI assistant?
Yes, and it is entirely optional. Parcelers works with AI assistants, so you can simply say "ship today's orders by the cheapest tracked service" and it compares, books and prints for you. Nothing to install, nothing to learn, and the portal is always there when you would rather click.
How does pricing work?
Store owners top up prepaid credit and spend it on labels and fulfilment, with live carrier prices shown before you book. Carriers set their own rates and earn on routed labels. Detailed launch pricing is shared with early-access members first.
Is my data safe?
Yes. Access is permissioned feature by feature, so nothing happens without your say-so. We treat your store, carrier and customer data as confidential and process it only to run the service.

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